Customer Success Stories

Customer Overview: (Rehost Windows servers on Azure)  A prominent player in the food and beverage industry, this ice cream manufacturing company has steadily grown its market presence across India. With a commitment to quality and innovation, the organization recognized the need to evolve its IT infrastructure to better support expanding operations, ensure data security, and improve overall efficiency. Their goal was to leverage cloud technology to enable scalability, automation, and long-term resilience.  Situation:  The organization relied on a legacy on-premises infrastructure that had become inefficient, costly to maintain, and difficult to scale. Additionally, the absence of modern security tools and automation hindered the company’s ability to meet growing operational and customer demands. To address these challenges and lay the foundation for future growth, the company initiated a full-scale migration to Microsoft Azure.  Key Business Objectives:  Cloud Migration – Transition core IT infrastructure to a flexible and scalable cloud environment.  Enhanced Data Security – Protect sensitive operational and customer data using modern cloud security capabilities.  Operational Efficiency – Streamline IT processes and reduce manual intervention through automation.  Business Continuity – Establish a robust disaster recovery and backup plan to ensure uninterrupted operations.    Solution:  Cloud Migration and Setup:  Migrated essential infrastructure components, including virtual machines and databases, to Microsoft Azure.  Deployed services such as Azure Virtual Machines, Azure SQL, and Azure Storage to build a reliable, high-performing cloud ecosystem.  Security and Compliance Enhancements:  Implemented Microsoft Defender for Cloud and Azure Firewall to safeguard data and defend against cyber threats.  Configured Azure Active Directory with role-based access controls (RBAC) to manage user identities and secure access to resources.  Business Continuity and Resilience:  Rolled out Azure Backup and Azure Site Recovery to support disaster recovery objectives and protect critical workloads.  Utilized Azure Monitor to provide real-time visibility into infrastructure health and performance.  Automation and Business Intelligence:  Introduced Azure Automation and Logic Apps to handle routine tasks and workflows with minimal human intervention.  Enabled Power BI dashboards for data-driven insights and cross-functional decision-making.    Results:  Operational Efficiency: Reduced cloud management overhead by 30% through automation and optimized workflows.  Security Posture: Enhanced security with integrated tools that support data protection and regulatory compliance.  Scalability: Cloud-native architecture scaled seamlessly with growing business needs and seasonal demand peaks.  Business Resilience: Reliable backup and recovery strategy ensured operational continuity and peace of mind.  Key Takeaway:  This ice cream manufacturer successfully modernized its IT infrastructure by moving to Microsoft Azure, enabling the organization to scale confidently, improve security, and streamline operations. The transformation delivered measurable improvements in cost savings, resilience, and readiness for future digital growth. 

Customer Overview: (Rehost SQL on Azure)  A leading global business process outsourcing (BPO) company with operations across multiple continents sought to modernize its IT infrastructure. With a strong focus on delivering high-quality customer service, operational efficiency, and compliance with international standards, the organization recognized the limitations of its legacy on-premises database systems. As part of its digital transformation journey, the customer partnered with atQor to move critical workloads to the cloud and enhance scalability, security, and performance.  Situation:  The customer was operating on outdated, on-premises database systems that had become a bottleneck for growth and agility. These legacy environments lacked the flexibility needed to meet increasing business demands, particularly in areas such as:  Scalability: Existing systems were unable to efficiently handle growing data volumes and varying workloads.  Performance: Slower data access times affected overall productivity and customer responsiveness.  Operational Overhead: Manual backups, patching, and maintenance consumed valuable IT resources.  Compliance and Security: Increasing scrutiny around data protection required a more secure and auditable solution.  Realizing the strategic need to future-proof their operations, the customer decided to adopt a cloud-first approach, starting with their database infrastructure.   atQor’s Solution:  Azure Migration: Migrated over 100 on-premises databases to Azure SQL Elastic Pool, enabling dynamic resource allocation based on workload demands.  Leveraged Azure Database Migration Service to ensure minimal downtime during the migration, preserving business continuity.  Operational Improvements: Implemented automated backups, performance tuning, and health monitoring, reducing the burden on IT teams and minimizing human error.  Integrated Azure Monitor and Log Analytics for real-time performance tracking and alerts.  Data Security and Compliance: Deployed built-in encryption at rest and in transit, as well as role-based access controls (RBAC) to safeguard sensitive data.  Configured compliance features to meet standards such as GDPR, HIPAA, and ISO 27001, tailored to the customer’s regional and global requirements.   Results:  Cost Savings: Reduced infrastructure and operational costs by over 40%, thanks to pay-as-you-go pricing and eliminated on-premises hardware expenses.  Global Reach: Enabled real-time data access across geographies, improving collaboration and decision-making among global teams.  Scalability: Elastic pools provided the flexibility to handle fluctuating workloads without performance degradation.  Compliance: Improved the organization's ability to meet global regulatory standards, with detailed audit trails and secure access protocols.  Key Takeaway:  Through its partnership with atQor, the BPO firm successfully migrated to Azure SQL, laying the foundation for a more agile, cost-effective, and secure data infrastructure. This transformation empowered the organization to operate with greater efficiency, scale confidently, and support its globally distributed teams with seamless data access and robust compliance. 

Customer Overview: (Rehost Linux servers on Azure)  A globally recognized organization in the web and app development space, this company is committed to innovation and delivering high-performance digital solutions across industries including e-commerce, healthcare, finance, education, and entertainment. Their team of expert developers and technologists utilize cutting-edge tools and methodologies to meet the dynamic demands of their clients with scalable, secure, and modern digital offerings.  Situation:  The organization was running its operations on a fragmented and resource-intensive infrastructure, including a single Ubuntu server hosting both their primary web application and database, and two additional servers for PostgreSQL and MSSQL databases. This setup posed critical challenges around scalability, security, performance, and maintainability—ultimately hindering growth and operational efficiency. Recognizing the limitations of their on-premises setup, the company initiated a strategic move toward a cloud-first model, starting with the migration of their application and data infrastructure.  Challenges:  Scalability: Legacy systems struggled to support growing workloads and dynamic usage patterns.  Performance: Slower data retrieval times negatively impacted user experience and service delivery.  Operational Overhead: Manual system maintenance, patching, and backups consumed valuable technical resources.  Security & Compliance: Increasing regulatory demands called for a more secure, compliant, and auditable solution.  Solution:  Cloud Migration Strategy:  Migrated the customer’s web application and databases to Azure Platform as a Service (PaaS) offerings including Azure SQL Database and Azure Database for PostgreSQL.  Utilized Azure Database Migration Service to execute a smooth migration with minimal downtime and no impact on business continuity.  Operational Enhancements:  Introduced automated backups, intelligent performance tuning, and centralized monitoring, significantly lowering manual intervention and improving uptime.  Integrated Azure Monitor and Log Analytics for continuous performance visibility and proactive issue resolution.  Security & Compliance Modernization:  Enabled encryption for data at rest and in transit, along with role-based access controls (RBAC) to enforce strict security policies.  Results:  Cost Optimization: Achieved over 40% reduction in infrastructure and operational costs through cloud-native services and pay-as-you-go billing.  Global Accessibility: Enabled real-time, secure data access for geographically distributed teams, enhancing productivity and collaboration.  Scalability and Agility: Adopted elastic compute and storage capabilities to easily scale based on workload requirements.  Regulatory Readiness: Strengthened ability to comply with international regulatory frameworks through enhanced security and monitoring mechanisms.  Key Takeaway:  By migrating their IT infrastructure to Azure, this forward-thinking digital services provider transformed its legacy environment into a modern, secure, and cost-efficient cloud platform. The transition empowered the organization with the agility to scale, improve service performance, and maintain robust compliance—enabling a stronger global presence and better service delivery to its diverse clientele. 

Customer Overview:   A global leader in high-performance computing solutions, the company faced challenges in adapting to an increasingly mobile workforce. With employees relying on personal devices to access corporate resources, there was a pressing need to enhance security while maintaining flexibility and productivity.   Situation:   The company’s existing security measures were insufficient to manage the risks associated with remote work. Employees accessing Microsoft 365 applications, such as Outlook and Teams, from personal devices posed potential vulnerabilities. A scalable and robust framework was required to address these challenges while fostering a productive work environment.   Key Business Objectives:   1. Enhance data security across a diverse and mobile workforce. 2. Provide employees with secure and flexible access to corporate resources. 3. Comply with stringent data protection regulations. 4. Support long-term growth with a scalable security solution.   atQor’s Solution:   1. Robust Security Implementation: Deployed Mobile Application Management (MAM) policies to ensure secure access to Microsoft 365 applications on personal devices. 2. Employee-Centric Deployment: Introduced phased adoption, focusing on educating employees and ensuring minimal impact on productivity. 3. Compliance Integration: Enhanced compliance measures to meet industry and legal standards, reducing risks. 4. Flexible Work Enablement: Leveraged Microsoft 365 tools to empower employees to work efficiently from various locations.   Results:   Enhanced Data Security: Achieved complete protection of sensitive information across personal devices. Increased Productivity: Employees maintained high performance without security roadblocks. Improved Flexibility: Enabled seamless work-from-anywhere capabilities, fostering employee satisfaction. Compliance Excellence: Strengthened alignment with data protection regulations, building stakeholder confidence.   Key Takeaway:   Through strategic implementation of MAM policies, atQor provided a secure, flexible, and productive framework for the customer’s mobile workforce. This tailored solution ensures long-term scalability and robust data protection in a rapidly evolving work environment.

Customer Overview:   A century-old pharmaceutical organization with a global presence faced challenges modernizing its IT infrastructure. Rapid expansion, strict compliance requirements, and growing operational demands necessitated an upgrade from its legacy email system to a scalable, cloud-based solution.   Situation:   The company was operating on Exchange Server 2013, managing over 1,000 users and 2TB of data. A phased migration of 350 users to Microsoft 365 (M365) was initiated to enhance collaboration and ensure business continuity. Seamless integration with a third-party email server was critical to maintaining uninterrupted operations during the migration.   Key Business Objectives:   1. Modernize communication tools to support global operations. 2. Enhance collaboration across geographically dispersed teams. 3. Ensure compliance with strict regulatory standards for data management. 4. Avoid downtime in key areas such as research, manufacturing, and sales.   atQor’s Solution:   1. Phased Migration for Critical Teams: Transitioned high-priority teams, such as R&D and supply chain, to M365 in a controlled, low-disruption manner. 2. Integration with Legacy Systems: Leveraged the Exchange Hybrid Configuration Wizard for seamless communication across platforms during migration. 3. User Authentication Customization: Developed a mapping solution to address username discrepancies, ensuring smooth synchronization between Active Directory and M365. 4. Regulatory Compliance Optimization: Implemented data retention policies and purged obsolete records, reducing compliance risks.   Results:   Reduced delays in project timelines through faster, streamlined communication tools. Maintained operational continuity with over 99.9% email uptime during migration. Enabled compliance with stringent industry regulations, minimizing audit risks. Built a scalable IT foundation for future acquisitions and global expansion.   Key Takeaway:   With a tailored approach to migration and integration, atQor delivered a solution that addressed immediate challenges while setting the stage for long-term growth and operational excellence in the pharmaceutical sector.

  A leading global conglomerate, known for its extensive operations in energy, infrastructure, and mining, has digitally transformed its internal operations, business processes, and workplace to enhance agility and meet modern business challenges. Leveraging Microsoft Power Platform and Office 365 solutions, the organization has implemented streamlined workflows, robust insights, and an empowered commercial system. Products/Solutions: Microsoft Solutions: SharePoint Online Microsoft Flow (Power Automate) Graph API Power Apps Azure API   Azure Services: Azure Web Services for SAP-to-SharePoint Document Transport Azure Data Lake Azure Web Jobs AI and Automation Tools: Power Apps AI Builder Copilot Studio Python Solution Summary The organization partnered with atQor to design, develop, and implement a modernized operational ecosystem. This transformation aimed to address challenges in managing internal workflows, ensuring process transparency, and improving decision-making agility. Additionally, the company’s diversified operations, including energy production, renewable projects, and infrastructure development, required a unified digital strategy to ensure accountability and scalability across business verticals. Business Use Case As a global leader in energy and infrastructure, the organization operates multiple high-impact projects: Export Operations: Efficiently managing operations at long-standing export terminals to meet environmental and logistical standards. Port Operations : Leveraging automation to streamline operations at export terminals, including the automation of sailing advice processes. This initiative reduced manual intervention, improved accuracy, and enabled real-time tracking of critical shipping operations, enhancing the port’s efficiency and operational transparency. Renewable Energy Projects: Delivering scalable renewable energy solutions with significant expansion potential. Mining Operations: Streamlining supply chain processes for resource extraction and transportation across expansive networks. Implementing advanced planning and optimization tools for coal plant operations. A constraint-based optimization model was introduced to handle dynamic mine plan updates, reduce inefficiencies in stockpile allocations, and minimize demurrage costs. This ensured better alignment of mining activities with shipping schedules and production targets, driving increased dispatch efficiency and reduced operational overheads. The diverse nature of these projects necessitated an integrated approach to managing operations, enhancing collaboration, and ensuring compliance with global standards. The digital transformation initiative was critical for supporting these goals. Challenge The company faced significant challenges in managing its semi-automated, Excel- and email-based processes for handling vendor interactions, service requests, and other commercial activities. Key pain points included: Lack of real-time tracking for approvals. Complexity in obtaining C-level approvals. Inefficient visibility into commercial processes such as invoice and payment tracking. Limited transparency and accountability across operational levels. Manual processes for managing sailing advice Frequent mine plan changes required dynamic updates to coal plant schedules Solution Strategy The transformation focused on automating workflows and introducing role-based dashboards to streamline operations and improve visibility. Key functionalities included: Role-Based Dashboards: Customized views for Admins, Approvers, and Requestors. Automated Notifications: Email alerts at each approval stage for stakeholders. Document Management: Centralized repository for supporting documents. Mobile Accessibility: Approval capabilities for CEO and CIO-level users. Workflow Automation: Streamlined processes for approvals, contracts, invoices, and payments. Advanced Reporting: Insightful Power BI dashboards tailored for C-level executives. Created draft sailing advice automatically. Automated adjustments to stockpile allocations, plant schedules, and shipping plans. Provided scenario modeling for decision-making and trend analysis. Results The digital transformation resulted in significant operational efficiencies and transparency improvements. Key outcomes included: Live Tracking: Real-time monitoring of commercial requests from initiation to completion, including approver comments and status updates. Enhanced Dashboards: Role-specific dashboards for Admins, Approvers, and Requestors, improving visibility and control. Actionable Insights: Power BI-generated reports for management, providing actionable insights for decision-making. Automated Documentation: PDF generation and management of approved requests (PR/NFA/Invoice/SES) for seamless knowledge management. Improved Transparency: C-level reporting dashboards enabling strategic oversight. Port operations : Faster processing times, improved accuracy, and seamless document management. This collaboration underscores the organization's commitment to leveraging cutting-edge technology for operational excellence and business agility while supporting diverse business verticals through unified and transparent digital processes.