Customer Success Stories

Customer Overview:   A global leader in high-performance computing solutions, the company faced challenges in adapting to an increasingly mobile workforce. With employees relying on personal devices to access corporate resources, there was a pressing need to enhance security while maintaining flexibility and productivity.   Situation:   The company’s existing security measures were insufficient to manage the risks associated with remote work. Employees accessing Microsoft 365 applications, such as Outlook and Teams, from personal devices posed potential vulnerabilities. A scalable and robust framework was required to address these challenges while fostering a productive work environment.   Key Business Objectives:   1. Enhance data security across a diverse and mobile workforce. 2. Provide employees with secure and flexible access to corporate resources. 3. Comply with stringent data protection regulations. 4. Support long-term growth with a scalable security solution.   atQor’s Solution:   1. Robust Security Implementation: Deployed Mobile Application Management (MAM) policies to ensure secure access to Microsoft 365 applications on personal devices. 2. Employee-Centric Deployment: Introduced phased adoption, focusing on educating employees and ensuring minimal impact on productivity. 3. Compliance Integration: Enhanced compliance measures to meet industry and legal standards, reducing risks. 4. Flexible Work Enablement: Leveraged Microsoft 365 tools to empower employees to work efficiently from various locations.   Results:   Enhanced Data Security: Achieved complete protection of sensitive information across personal devices. Increased Productivity: Employees maintained high performance without security roadblocks. Improved Flexibility: Enabled seamless work-from-anywhere capabilities, fostering employee satisfaction. Compliance Excellence: Strengthened alignment with data protection regulations, building stakeholder confidence.   Key Takeaway:   Through strategic implementation of MAM policies, atQor provided a secure, flexible, and productive framework for the customer’s mobile workforce. This tailored solution ensures long-term scalability and robust data protection in a rapidly evolving work environment.

Customer Overview:   A century-old pharmaceutical organization with a global presence faced challenges modernizing its IT infrastructure. Rapid expansion, strict compliance requirements, and growing operational demands necessitated an upgrade from its legacy email system to a scalable, cloud-based solution.   Situation:   The company was operating on Exchange Server 2013, managing over 1,000 users and 2TB of data. A phased migration of 350 users to Microsoft 365 (M365) was initiated to enhance collaboration and ensure business continuity. Seamless integration with a third-party email server was critical to maintaining uninterrupted operations during the migration.   Key Business Objectives:   1. Modernize communication tools to support global operations. 2. Enhance collaboration across geographically dispersed teams. 3. Ensure compliance with strict regulatory standards for data management. 4. Avoid downtime in key areas such as research, manufacturing, and sales.   atQor’s Solution:   1. Phased Migration for Critical Teams: Transitioned high-priority teams, such as R&D and supply chain, to M365 in a controlled, low-disruption manner. 2. Integration with Legacy Systems: Leveraged the Exchange Hybrid Configuration Wizard for seamless communication across platforms during migration. 3. User Authentication Customization: Developed a mapping solution to address username discrepancies, ensuring smooth synchronization between Active Directory and M365. 4. Regulatory Compliance Optimization: Implemented data retention policies and purged obsolete records, reducing compliance risks.   Results:   Reduced delays in project timelines through faster, streamlined communication tools. Maintained operational continuity with over 99.9% email uptime during migration. Enabled compliance with stringent industry regulations, minimizing audit risks. Built a scalable IT foundation for future acquisitions and global expansion.   Key Takeaway:   With a tailored approach to migration and integration, atQor delivered a solution that addressed immediate challenges while setting the stage for long-term growth and operational excellence in the pharmaceutical sector.

  A leading global conglomerate, known for its extensive operations in energy, infrastructure, and mining, has digitally transformed its internal operations, business processes, and workplace to enhance agility and meet modern business challenges. Leveraging Microsoft Power Platform and Office 365 solutions, the organization has implemented streamlined workflows, robust insights, and an empowered commercial system. Products/Solutions: Microsoft Solutions: SharePoint Online Microsoft Flow (Power Automate) Graph API Power Apps Azure API   Azure Services: Azure Web Services for SAP-to-SharePoint Document Transport Azure Data Lake Azure Web Jobs AI and Automation Tools: Power Apps AI Builder Copilot Studio Python Solution Summary The organization partnered with atQor to design, develop, and implement a modernized operational ecosystem. This transformation aimed to address challenges in managing internal workflows, ensuring process transparency, and improving decision-making agility. Additionally, the company’s diversified operations, including energy production, renewable projects, and infrastructure development, required a unified digital strategy to ensure accountability and scalability across business verticals. Business Use Case As a global leader in energy and infrastructure, the organization operates multiple high-impact projects: Export Operations: Efficiently managing operations at long-standing export terminals to meet environmental and logistical standards. Port Operations : Leveraging automation to streamline operations at export terminals, including the automation of sailing advice processes. This initiative reduced manual intervention, improved accuracy, and enabled real-time tracking of critical shipping operations, enhancing the port’s efficiency and operational transparency. Renewable Energy Projects: Delivering scalable renewable energy solutions with significant expansion potential. Mining Operations: Streamlining supply chain processes for resource extraction and transportation across expansive networks. Implementing advanced planning and optimization tools for coal plant operations. A constraint-based optimization model was introduced to handle dynamic mine plan updates, reduce inefficiencies in stockpile allocations, and minimize demurrage costs. This ensured better alignment of mining activities with shipping schedules and production targets, driving increased dispatch efficiency and reduced operational overheads. The diverse nature of these projects necessitated an integrated approach to managing operations, enhancing collaboration, and ensuring compliance with global standards. The digital transformation initiative was critical for supporting these goals. Challenge The company faced significant challenges in managing its semi-automated, Excel- and email-based processes for handling vendor interactions, service requests, and other commercial activities. Key pain points included: Lack of real-time tracking for approvals. Complexity in obtaining C-level approvals. Inefficient visibility into commercial processes such as invoice and payment tracking. Limited transparency and accountability across operational levels. Manual processes for managing sailing advice Frequent mine plan changes required dynamic updates to coal plant schedules Solution Strategy The transformation focused on automating workflows and introducing role-based dashboards to streamline operations and improve visibility. Key functionalities included: Role-Based Dashboards: Customized views for Admins, Approvers, and Requestors. Automated Notifications: Email alerts at each approval stage for stakeholders. Document Management: Centralized repository for supporting documents. Mobile Accessibility: Approval capabilities for CEO and CIO-level users. Workflow Automation: Streamlined processes for approvals, contracts, invoices, and payments. Advanced Reporting: Insightful Power BI dashboards tailored for C-level executives. Created draft sailing advice automatically. Automated adjustments to stockpile allocations, plant schedules, and shipping plans. Provided scenario modeling for decision-making and trend analysis. Results The digital transformation resulted in significant operational efficiencies and transparency improvements. Key outcomes included: Live Tracking: Real-time monitoring of commercial requests from initiation to completion, including approver comments and status updates. Enhanced Dashboards: Role-specific dashboards for Admins, Approvers, and Requestors, improving visibility and control. Actionable Insights: Power BI-generated reports for management, providing actionable insights for decision-making. Automated Documentation: PDF generation and management of approved requests (PR/NFA/Invoice/SES) for seamless knowledge management. Improved Transparency: C-level reporting dashboards enabling strategic oversight. Port operations : Faster processing times, improved accuracy, and seamless document management. This collaboration underscores the organization's commitment to leveraging cutting-edge technology for operational excellence and business agility while supporting diverse business verticals through unified and transparent digital processes.

A major export terminal, renowned for its critical role in global logistics and resource distribution, transformed its operations by automating the sailing advice process. This initiative enhanced efficiency, scalability, and transparency, aligning with the organization’s commitment to delivering seamless supply chain solutions. Products/Solutions: Power Automate AI Builder Python SharePoint Online Power Apps Business Challenge The sailing advice process was heavily manual, causing delays and inefficiencies that impacted operational flow. Challenges included: Operational Delays: Manual processing hindered timely updates and approvals. Limited Visibility: Stakeholders did not have access to real-time updates on sailing schedules. Scalability Issues: Increasing transaction volumes strained existing processes. Business Impact Delays in sailing advice management led to inefficiencies in export operations, potentially affecting client satisfaction and revenue. SolutionThe export terminal deployed an automated solution leveraging AI Builder and Power Automate. Features included: Automated data extraction and validation from PDF sailing advice documents. Centralized storage integrated with SharePoint Online for seamless document management. Real-time dashboards offering comprehensive insights for stakeholders. Workflow automation with notifications tailored to specific roles. Business Results Enhanced Efficiency: Reduced processing times by over 50%, enabling faster decision-making. Improved Transparency: Real-time updates increased stakeholder confidence. Scalability: Prepared the terminal for higher transaction volumes and future growth. Customer Satisfaction: Improved accuracy and responsiveness strengthened client trust. This transformation highlights the organization's capability to enhance logistics and sustain its competitive advantage.

A prominent mining organization implemented cutting-edge planning solutions to address inefficiencies in managing stockpiles, production schedules, and shipping timelines. This initiative marked a crucial breakthrough in driving operational efficiency and addressing market needs. Products/Solutions: Mixed-Integer Linear Programming (MILP) Python Power Apps Azure Data Lake Business Challenge Frequent changes to mine plans introduced challenges in aligning operations with market demands. Challenges included: Manual Processes: Dependence on spreadsheets was inefficient and error-prone. Inefficiency: Misalignment between stockpile, production, and shipping schedules affected dispatch performance. Cost Implications: Delays led to increased demurrage costs and lost opportunities. Business Impact Inefficiencies in planning directly impacted revenue potential and operational costs, emphasizing the need for an advanced solution. SolutionThe organization deployed a constraint-based optimization model powered by MILP and Python. Key capabilities included: Automated realignment of production and shipping schedules based on real-time updates. Intuitive interfaces for scenario modeling and strategy evaluation. Advanced analytics for trend insights and decision-making. Business Results Increased Revenue: Enabled additional dispatch opportunities, unlocking untapped potential. Cost Savings: Reduced demurrage costs through optimized scheduling. Operational Agility: Rapid adaptation to changing mine plans. Scalable Solution: Established a foundation for future operational enhancements. This initiative highlights the organization’s commitment to innovation, ensuring resilience and leadership in the mining industry.

Client: Under NDA Industry: Banking & Finance Deployment Country: USA Solution: Complex Used Product/Service: Microsoft Azure Migration Type: Rehost Windows Server and SQL Server from On-Premise Company Size: 1000-5000 employees Project Timeline: November 2020 Client’s Business Overview 4th Largest Bank in the Midwest of the US drives Digitization by migrating mortgage-related services and infrastructure to Microsoft Azure. The 4th largest bank in the Midwest US, with 46 full-service bank branches across the USA and $2.9 billion in total assets, offers a comprehensive variety of financial services and products. The Bank continually upgrade its technology infrastructure by investing in the latest tools and run their business process for correspondent lending using Cloud-based proprietary LOB System The challenge The challenge at hand was to ensure the application’s availability and reliability while meeting all financial services-related compliances and security standards as well as meet technical requirements to deliver the best performance for customers across the US east coast and west coast. atQor’s RegTech practice and its expertise around atQor Vault built on top of Microsoft Trusted Cloud helped the customer pose its trust in our abilities and decide to host their mission-critical app on Microsoft Azure. The outcome was the improved availability of the app with close to 99.999% uptime achieved and the presence of different regions for a production environment as well as test environment: thus enabling enhanced business continuity. “Our mortgage application is now not only internally consumed but leased to 40 other banks in West Coast, thanks to your solution and amazing 24/7 premium support.” - Vice President IT –– The Bank From requirement analysis to proposing a comprehensive dependable solution We evaluated the existing ecosystem in the Bank and its requirement to identify the best way to protect their information rights and IPR and ensure a faster, better, secured, regulatory compliance in-built solution to run this core application. Migrating the app infrastructure to Azure With atQor’s RegTech expertise, the atQor team moved this mission-critical application for the bank to Azure with High Availability and Different Regions for Production Environment as well as non-production/test environment separately. The application was built on Microsoft .net technology with SQL as a backend database, which takes care of the Lending process, from registration to final docs in it. Some of the modules include; Manage the pipeline of loans, loading the loans with categorization, review loan package, Compliance EZ, and DataVerify. The highlight of the solution Azure for Production of Fusion Web Application Additional Domain Controller on Azure with High Availability in a different region Database Server on Azure with High Availability in a different region Back-End Server on Azure with High Availability in a different region Front-End Server with High Availability in a different region Proxy Server with High Availability in a different region Azure for Non-Production/Testing of Fusion Web Application Additional Domain Controller on Azure Database Server on Azure Back-End Server on Azure Front-End Server Deployment of Proxy Server Post Migration: 24/7 Proactive Azure Monitoring and managed services. Happy client and a promising future   The result was a dependable app running from scalable, load-balanced, elastic architecture as well as improved performance, that allowed them to further lease or offer on subscription to other banks in West Coast and resulted not only achieving the primary goal but opened additional revenue stream for the bank. The audit for SOC and other compliances were met using atQor RegTech services and Microsoft Trusted cloud reports that we supply to them along with Azure Premium support by the atQor team.