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Digital Transformation for a Global Energy and Infrastructure Leader

 

A leading global conglomerate, known for its extensive operations in energy, infrastructure, and mining, has digitally transformed its internal operations, business processes, and workplace to enhance agility and meet modern business challenges. Leveraging Microsoft Power Platform and Office 365 solutions, the organization has implemented streamlined workflows, robust insights, and an empowered commercial system.

Products/Solutions:

Microsoft Solutions:

 

Azure Services:

  • Azure Web Services for SAP-to-SharePoint Document Transport
  • Azure Data Lake
  • Azure Web Jobs

AI and Automation Tools:


Solution Summary


The organization partnered with atQor to design, develop, and implement a modernized operational ecosystem. This transformation aimed to address challenges in managing internal workflows, ensuring process transparency, and improving decision-making agility. Additionally, the company’s diversified operations, including energy production, renewable projects, and infrastructure development, required a unified digital strategy to ensure accountability and scalability across business verticals.


Business Use Case

As a global leader in energy and infrastructure, the organization operates multiple high-impact projects:

  • Export Operations: Efficiently managing operations at long-standing export terminals to meet environmental and logistical standards.

  • Port Operations : Leveraging automation to streamline operations at export terminals, including the automation of sailing advice processes. This initiative reduced manual intervention, improved accuracy, and enabled real-time tracking of critical shipping operations, enhancing the port’s efficiency and operational transparency.

  • Renewable Energy Projects: Delivering scalable renewable energy solutions with significant expansion potential.

  • Mining Operations: Streamlining supply chain processes for resource extraction and transportation across expansive networks. Implementing advanced planning and optimization tools for coal plant operations. A constraint-based optimization model was introduced to handle dynamic mine plan updates, reduce inefficiencies in stockpile allocations, and minimize demurrage costs. This ensured better alignment of mining activities with shipping schedules and production targets, driving increased dispatch efficiency and reduced operational overheads.

The diverse nature of these projects necessitated an integrated approach to managing operations, enhancing collaboration, and ensuring compliance with global standards. The digital transformation initiative was critical for supporting these goals.

Challenge


The company faced significant challenges in managing its semi-automated, Excel- and email-based processes for handling vendor interactions, service requests, and other commercial activities. Key pain points included:

  • Lack of real-time tracking for approvals.
  • Complexity in obtaining C-level approvals.
  • Inefficient visibility into commercial processes such as invoice and payment tracking.
  • Limited transparency and accountability across operational levels.
  • Manual processes for managing sailing advice
  • Frequent mine plan changes required dynamic updates to coal plant schedules

Solution Strategy


The transformation focused on automating workflows and introducing role-based dashboards to streamline operations and improve visibility. Key functionalities included:

  • Role-Based Dashboards: Customized views for Admins, Approvers, and Requestors.
  • Automated Notifications: Email alerts at each approval stage for stakeholders.
  • Document Management: Centralized repository for supporting documents.
  • Mobile Accessibility: Approval capabilities for CEO and CIO-level users.
  • Workflow Automation: Streamlined processes for approvals, contracts, invoices, and payments.
  • Advanced Reporting: Insightful Power BI dashboards tailored for C-level executives.
  • Created draft sailing advice automatically.
  • Automated adjustments to stockpile allocations, plant schedules, and shipping plans.
  • Provided scenario modeling for decision-making and trend analysis.

Results


The digital transformation resulted in significant operational efficiencies and transparency improvements. Key outcomes included:

  • Live Tracking: Real-time monitoring of commercial requests from initiation to completion, including approver comments and status updates.

  • Enhanced Dashboards: Role-specific dashboards for Admins, Approvers, and Requestors, improving visibility and control.

  • Actionable Insights: Power BI-generated reports for management, providing actionable insights for decision-making.

  • Automated Documentation: PDF generation and management of approved requests (PR/NFA/Invoice/SES) for seamless knowledge management.

  • Improved Transparency: C-level reporting dashboards enabling strategic oversight.

  • Port operations : Faster processing times, improved accuracy, and seamless document management.

This collaboration underscores the organization's commitment to leveraging cutting-edge technology for operational excellence and business agility while supporting diverse business verticals through unified and transparent digital processes.