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Enabling Seamless Collaboration and Compliance with Microsoft 365

Customer Overview:

 

A century-old pharmaceutical organization with a global presence faced challenges modernizing its IT infrastructure. Rapid expansion, strict compliance requirements, and growing operational demands necessitated an upgrade from its legacy email system to a scalable, cloud-based solution.

 

Situation:

 

The company was operating on Exchange Server 2013, managing over 1,000 users and 2TB of data. A phased migration of 350 users to Microsoft 365 (M365) was initiated to enhance collaboration and ensure business continuity. Seamless integration with a third-party email server was critical to maintaining uninterrupted operations during the migration.

 

Key Business Objectives:

 

1. Modernize communication tools to support global operations.

2. Enhance collaboration across geographically dispersed teams.

3. Ensure compliance with strict regulatory standards for data management.

4. Avoid downtime in key areas such as research, manufacturing, and sales.

 

atQor’s Solution:

 

1. Phased Migration for Critical Teams: Transitioned high-priority teams, such as R&D and supply chain, to M365 in a controlled, low-disruption manner.

2. Integration with Legacy Systems: Leveraged the Exchange Hybrid Configuration Wizard for seamless communication across platforms during migration.

3. User Authentication Customization: Developed a mapping solution to address username discrepancies, ensuring smooth synchronization between Active Directory and M365.

4. Regulatory Compliance Optimization: Implemented data retention policies and purged obsolete records, reducing compliance risks.

 

Results:

 

  • Reduced delays in project timelines through faster, streamlined communication tools.
  • Maintained operational continuity with over 99.9% email uptime during migration.
  • Enabled compliance with stringent industry regulations, minimizing audit risks.
  • Built a scalable IT foundation for future acquisitions and global expansion.

 

Key Takeaway:

 

With a tailored approach to migration and integration, atQor delivered a solution that addressed immediate challenges while setting the stage for long-term growth and operational excellence in the pharmaceutical sector.