We offer a wide range of support services to meet the needs of businesses of all sizes. We are committed to providing our customers with the highest level of support possible. Please contact us today to learn more about our services.
Dynamics 365 Finance and Operations is a cloud-based enterprise resource planning (ERP) system that helps businesses of all sizes to manage their finances, operations, and supply chain. The system provides a single view of all business data, which can help businesses to improve their decision-making, efficiency, and compliance. Dynamics 365 Finance and Operations is a complex system, and businesses that use it need reliable support services to help them get the most out of it.
Importance of Reliable Support Services
- There are a number of reasons why reliable support services are important for businesses that use Dynamics 365 Finance and Operations.
- First, the system is complex, and businesses may need help to configure it and use it effectively.
- Second, the system is constantly being updated with new features and functionality, so businesses need help to stay up-to-date.
- Third, the system can be prone to errors, so businesses need help to resolve problems quickly and efficiently.
Types of Support Services
There are a number of different types of support services that are available for businesses that use Dynamics 365 Finance and Operations.
- Self-service support is available through the Dynamics 365 website and includes a knowledge base, forums, and training materials.
- Phone support is available 24/7 and can be used to troubleshoot problems and get help with configuration and usage.
- On-site support is available for businesses that need help with installation, configuration, or training.
- Consulting services are available for businesses that need help with strategic planning, implementation, or optimization.
Our Approach:
Customer-centric approach
We believe that the customer is our top priority. We strive to provide our customers with the best possible support experience, and we are always looking for ways to improve our services.
Problem-solving methodologies
We have a team of experienced and certified professionals who are experts in Dynamics 365 Finance and Operations. We use a variety of problem-solving methodologies to quickly and effectively resolve customer issues.
Commitment to delivering timely and effective solutions
We understand that time is money for our customers. We are committed to delivering timely and effective solutions to our customers' problems.
Our Expertise:
Here are some details about our expertise in providing support services for Dynamics 365 Finance and Operations ERP:
We have been providing support services for Dynamics 365 Finance and Operations for over 10 years.
We have a team of certified Dynamics 365 Finance and Operations professionals with extensive experience in all aspects of the system.
We are a Microsoft Gold Partner for Dynamics 365, which means that we have met the highest standards of Microsoft for partner competency and expertise.
We are also a certified partner of several other leading ERP vendors, which gives us a deep understanding of the ERP market and the needs of businesses of all sizes.
We offer a wide range of support services, including self-service support, phone support, on-site support, and consulting services.
We are committed to providing our customers with the highest level of support possible.
Pricing and Packages:
Pricing Structure
Our pricing structure is based on the following factors:
- Number of users: The number of users who will be using Dynamics 365 Finance and Operations.
- Type of support: The type of support that is required, such as implementation support, customization support, troubleshooting support, or training support.
- Duration of support: The duration of support, such as monthly, quarterly, or annual support.
Support Packages
We offer a variety of support packages to meet the needs of businesses of all sizes. Our support packages include:
- Basic Support: This package includes 24/7 phone support and access to our knowledge base.
- Premium Support: This package includes all of the features of Basic Support, plus unlimited email support, on-site support, and priority response times.
Enterprise Support: This package includes all of the features of Premium Support, plus dedicated account manager, custom training, and access to our beta program.
Services Offered:
Here is a comprehensive list of support services offered for Dynamics 365 Finance and Operations ERP:
Implementation
- Pre-implementation planning and assessment
- System configuration and setup
- Data migration
- User training
- Go-live support
Customization
- Customization of core modules
- Development of new modules
- Integration with third-party systems
Troubleshooting
- Diagnosis and resolution of system errors
- Support for system upgrades
- Assistance with disaster recovery and business continuity
Upgrades
- Planning and execution of system upgrades
- Training on new features and functionality
Training
- User training on all aspects of the system
- Administrator training on system configuration and maintenance
- Developer training on system customization and development
Ongoing Maintenance
- System monitoring and maintenance
- Security updates and patches
- Data backup and recovery
Benefits of Our Support Services:
Here are some additional details about each type of support service:
Our Clients
